Returns (if applicable)

As an experienced game market seller, we put customers satisfaction on the first priority.We offer 30 days for return and guarantee to get your money back.Please don't hesitate to contact us by email or the chat box if you are not satisfy. We just want to make you happy!For more details of Return and Refund, please refer to below paragraph.

We guarantee customers can return the item within 30 days after delivery.If you are not happy with your purchase and wish to return an item, please contact us at support@joyskypower.com within 30 days from receiving your order.If you have any questions, please contact us and we will try our best to help our customers.Our goal is to let every customer get the best gaming experience and satisfactory service.

Please contact our Customer Support team to start the return process and please include the following information:
Order number
Reasons for return
Proof of purchase
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number

Our customer service team will review the return request and will send further instructions if the return is approved.

Notes

Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.

Only products purchased directly from https://joyskypower.com are accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

Refunds (if applicable)

Must be purchased from JOYSKYPOWER Official Store (joyskypower.com) (Order starting with #POWER)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then Contact the bank/credit card company. It may take some time before the refund is posted to your account.If you’ve done all of this and you still have not received your refund, please contact us at support@joyskypower.com.