Customer Protection

We always attempt to ensure that you are 100% satisfied with every purchase at JOYSKYPOWER. We are proud of the products and services
we provide to provide a better gaming experience. Your satisfaction and enjoyment will always be our goal.

The warranty period starts from the date of purchase. If you find that the product is defective or damaged when you receive the item, please contact us immediately. If the product has been used for a period of time, please refer to the following warranty periods:


Controller and other electronic products: 12 months

Controller Charger Station and other Accessories：6 months


Note:

1. All warranty services are only for damage that occurs during normal use, and do not cover damage caused by human factors such as dropping, water spillage, etc. Damage caused by improper use is not covered by the warranty, for example: the GripCase can become warped if not stored correctly while not in use.

2. Please note that the GripCase and Thumb Grips are susceptible to wear-and-tear.

3. The Controller and other electronic products will be replaced with new ones during the warranty period, once troubleshooting has taken place and the defect has been deemed a manufacturer error.